Service Desk / Servicetechniker (m/w)

Aufgabe:

• IT support (incidents, service requests, general queries) by phone, remote access, mail and onsite via attendance in person (Local users, VIP, Travellers)
• Registration of incidents and support requests in an approved ServiceDesk tool. Reference number is generated for each event and communicated to the customer
• Processing, classification, error analysis, solution and documentation of incidents and requests according to the 1st and 2nd level support
• Forwarding of incidents and support requests to other entities including tracking
• Rollout and implementation of IT-Equipment (PCs, notebooks, telephones, printers, Blackberrys, iPads, mobile phones and so on) incl. quality check
• Support of email push services (currently Blackberry Work)
• Support and implementation/deployment of applications and other workplace software
• Moves and changes support
• Inventory and asset management and care of hardware at Munich’s locations
• Support on Telephony and Videoconference system (CISCO)
• Enhanced processing of incident and support requests in defined cases. Manage escalation to senior managers as required
• Observance of processes, internal requirements and service level agreements

Das gesuchte Profil:

• Communicative, friendly and reliable.
• Team Spirit
• Organized
• Good level of spoken and written English

Basic Technical skills:

• Microsoft Office 2010
• Microsoft Operating System: Windows 7
• Microsoft Skype for business
• Hardware (PC/Notebooks/Printers)
• Security knowhow.

Basic Technical skills:

• Structure and functionality of IT networks and the components
• Microsoft Active Directory
• Mobile Office (Iphone, iPad)
• Hardware (PC/Notebooks/Printers)
• Security knowhow.

The workplace is opened in Munich from Monday till Friday 8:00 till 18:00 (shift hour 8:00 – 17:00 and 9:00 – 18:00)