IT Support Specialist (m/w/d)

Responsibilities:

• 1st and 2nd Level Support for all offices totalling 420+ users who are both locally and remotely based

• User support and education for Microsoft Office 365 applications

• Manage and support video conferencing meetings from an IT perspective

• Cisco IP Phone Systems support (nice to have)

• Support major off-site events such as our AGM (Annual General Meeting) (nice to have)

• Vendor engagement

• Ensuring documentation is up-to-date and proactively providing user support documentation to the business

• Office 365 mailbox and calendar management

Required Experience::

• Formal IT Education/Industry certifications, this can include A Level or GCSE and/or MCTS/MCITP, ITIL Foundation

• Total of 5 or more years of Help Desk/Service Desk/Operations experience within IT

• Fair understanding of Networking, Security, Infrastructure and Cloud environments

• Strong understanding of the Windows Desktop environment with Windows 10 and O365

• Intermediate SharePoint support experience; permissions, Teams integration • Broad experience installing and configuring desktop, laptop, and printer equipment

• Mobile Device installation and support through an MDM Solution such as Intune

• Experience in Office 365 application suite (OneDrive, Exchange Online, Teams) and admin portal

• Experience in driving incident, requests and change within an ITIL controlled environment

• Excellent written and verbal skills in German and English

• Formal IT Education/Industry certifications, this can include A Level or GCSE and/or MCTS/MCITP, ITIL Foundation

• Total of 5 or more years of Help Desk/Service Desk/Operations experience within IT

• Fair understanding of Networking, Security, Infrastructure and Cloud environments

• Strong understanding of the Windows Desktop environment with Windows 10 and O365

• Intermediate SharePoint support experience; permissions, Teams integration

• Broad experience installing and configuring desktop, laptop, and printer equipment

• Mobile Device installation and support through an MDM Solution such as Intune

• Experience in Office 365 application suite (OneDrive, Exchange Online, Teams) and admin portal

• Excellent written and verbal skills in German and English

Desirable Experience:

• VC Systems support. Cisco preferred

Skills & Competencies Sought:

• Excellent user facing communications skills
• Being approachable, friendly and be able to communicate succinctly, both verbally and written, at all levels of seniority

West Park Values:

The ideal candidate will have personal values aligned with firm values:

• Ambitious, driven, and high energy
• A good team player and collaborative
• Humble and honest with the ability and willingness to learn from mistakes
• Client focused and committed to delivery